Last updated: Fill in: date
You can cancel a booking from your Orders page as long as it has not yet been picked up by our delivery partner. Once a parcel is marked "Picked up," it can no longer be cancelled through the app — please contact support instead.
| Order Status at Cancellation | Refund |
|---|---|
| Booked, no driver assigned yet | 100% refund |
| Driver assigned, not yet picked up | Fill in: e.g. 100% or partial refund |
| Already picked up | Not eligible for cancellation/refund |
| Payment failed / not completed | No charge was made — nothing to refund |
Approved refunds are processed back to your original payment method via Cashfree within Fill in: e.g. 5–7 business days. The exact time to reflect in your account depends on your bank or payment provider.
If you were charged but your booking did not go through, or you were charged twice for the same booking, please contact us with your order reference and payment details — we will investigate and refund any incorrect charge.
If your parcel is lost or damaged in transit, please raise a report within Fill in: e.g. 48 hours of the expected delivery time via our Contact Us page. Compensation, where applicable, is handled per our Terms & Conditions.
For any cancellation or refund query not covered here, reach us via our Contact Us page — we're happy to help.
